|Global Project & Spa Advisory
|88 rue de Courcelles
||+33 6 11 45 41 21
||+33 821 19 81 96
The company was launched in 2012 by CEO
Patrick Saussay and Christopher Ryan.
In response to the growing request for authentic
upscale and profitable spas, our services
are focused on:
• Business strategy & planning
• Spa consulting
• Project management
• Spa management support
• Brand & concept development
We focus as much on profitability and organisation
as on customer experience in the concept
definition. Our experience in project management
allows us to attract the best experts to
design extraordinary spas.
From concept definition to go-live support,
we deliver all services, including business
plans, treatment menus, signature treatment
protocols, product brand selection and team
training (treatments, retail and behaviour).
To provide a wellness experience we consider
all customers’ senses to create relaxing
environments. Our vision is to respond to
multi-sensorial needs with a consistent
approach in all dimensions to create a balance
between atmosphere, offering and resources.
Our experience of project development, combined
with our ability to imagine being a guest
and understand investors’ needs is key to avoiding
the traps found in many spa businesses. This
ensures we create friendly, comforting environments,
not 'nice but empty' places.
We get involved with the development of a spa
or product concept before giving international
development support. We enhance the brand,
define the roll-out strategy and represent
brands in prospecting and project assessment.
We offer operational support at critical
stages, such as at launch and depending on
the country, can undertake market research
prior to investment. We also offer a range of
project management services.
International spa projects have equipped the
company with a wide knowledge of what wellness
means in different cultures.
Saussay has 20 years’ experience in consulting,
mainly with the big five accountancy firms,
and has been involved in the change process
of large organisations like the French Healthcare
Ministry where he advised on the balance
between quality and efficiency before transferring
this expertise to the wellness industry.
Christine Masson has 20 years’ experience
in the wellness industry and this, combined
with the company’s international network, enables it to provide expertise in economics,
wellness and development to reach sustainable
How many spas do you supply?
Until now our main focus has been on the
evianSPA concept and development.
Where in the world?
We work in France, Switzerland, Turkey, the
Middle East and Asia on spa projects or brand
development; mainly with evianSPA.
Plans for 2013/14
Complete renovation of the five-star Evian
Royal Resort, Evian-les-Bains, France. We are
aiming to establish further evianSPA projects.
What the clients say
“Patrick has become a key member of the
evianSPA development team,. He’s been instrumental
in finalising our spa offer, from framing
the business model to the full development of
the treatment menu and protocols and is leading
our commercial development approach.”
Laurent Houel, Global Brand Director, Evian
“Patrick’s a gifted negotiator and creative solution
developer, capturing the essence of your
needs in his solutions.’
Zeki Dickmen, Managing Partner, Spa Soul