Monday 25 January 2021 | The search engine for fitness buyers
Company profile

171 East Liberty Street
Suite 207
M6K 3P6
Tel: +1 416-259-0715
Fax: +1 416-352-5511

Frank Pitsikalis, CEO

Founded in 2000 by Frank Pitsikalis, ResortSuite is a cutting-edge software company specialising in integrated hospitality management systems.

Main products and services
• ResortSuite SPA: software to manage and operate the most complex spa operations.
• ResortSuite PMS: software to manage operations and room reservations.
• ResortSuite CLUB: software to manage membership dues, renewals, access privileges and billing.
• ResortSuite GOLF: software to manage tee times, group bookings and courses.
• ResortSuite F&B: software to manage dining areas and venues.
• ResortSuite SKI: software to manage lift tickets, season passes, rentals and retail.
• ResortSuite WEB: online booking engine which allows guests to book spa services, classes, room reservations, view member statements, book tee times and purchase ski lift tickets and gift cards.
• ResortSuite CONNECT: email automation and e-marketing tool.
• ResortSuite MOBILE: branded mobile app allowing guests to book spa services, classes, activities, golf tee times, check member statements, purchase gift cards and ski lift tickets.
• ResortSuite SOCIAL: Facebook app allowing your guests to book all amenities.
• ResortSuite DASHBOARD: monitor KPIs across all operations to drive business decisions.
• ResortSuite OPS: Tablet-based applications for spa/activity check-in, a staff portal, food and beverage ordering and PMS check-in.

ResortSuite offers a uniquely integrated solution. Destination spas running multiple solutions across various amenities (spa, dining, activities, golf, etc.) are common. However, these silos of guest information scattered across your various operations fragments your offer. With ResortSuite’s integrated design, you have a full, clear picture of every guest across the property. Whether a property is looking to replace all systems, or already has standard systems in place like Opera or HMS for Property Management, ResortSuite can still provide seamless integration across the property’s operation by offering robust interfaces between systems. Extended architecture including WEB and MOBILE allows guests to book their entire experience online in real-time.

Top clients
Omni Hotels & Resorts, Montage Hotels & Resorts, The Breakers, Glen Ivy Spa, US; Champneys, The Savoy, Fairmont, UK; Jumeirah, worldwide; Rancho la Puerta, Mexico; Niagara Fallsview Casino Resort, Aveda, Canada.

Where in the world?
United States, Canada, Mexico, UK, Europe, Middle East, Central America, India.

Future plans
Future plans: ResortSuite MOBILE 2.0 is a newly designed property-branded customized mobile app for guests to download and book services, activities, classes, check member statements, and even book dining reservations at your property in real time.

Who’s who?
Frank Pitsikalis, founder & CEO; Fauzi Zamir, CFO/COO; Stephan Karayannopoulos, VP product development.

What the clients say
“With a combination of our destination resorts and day spas operating under the Champneys luxury brand, we chose ResortSuite to provide a single, central system for our entire operation.
“We can now ensure a personalised guest experience at every interaction, be that in person, on the phone or online.”
Alan Whiteley, group managing director, Champneys Resorts
Fitness jobs
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General Manager
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Assistant Development Officer (Active Lifestyles)
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Membership Experience Team Member
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Assistant Manager
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Fitness news
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25 Jan 2021
Sport Wales offers £2.5k grants to PTs, fitness instructors and coaches as part of £14m recovery package

Fitness instructors, personal trainers, coaches and other self-employed physical activity workers in Wales are being given extra financial support through Sport Wales.
20 Jan 2021
Parliamentary Petition calls for gyms to reopen first after lockdown

HCM editor, Liz Terry, has launched a Parliamentary Petition calling for gyms to be in the first wave of reopenings after the lockdown and for the government to fund a 'Work Out to Help Out' scheme.
Diary dates
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02-04 Feb 2021
Spatex 2021

Ericsson Exhibition Hall, Ricoh Arena Coventry
United Kingdom
08-28 Apr 2021
Beautyworld Saudi Arabia

Jeddah Center for Forums and Events Jeddah
Saudi Arabia
18-19 Apr 2021
Natural Beauty & Spa Show

ExCeL London
United Kingdom
Property & tenders
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Tender for license to occupy outstanding sports facilities in central London
Location: 11 - 25 Union St, London SE1 1SD
Company:Bankside Open Spaces Trust
Exciting leisure farm opportunity
Location: Waltham Abbey, Essex
Company:Lee Valley Regional Park Authority


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